Pendulum Summit 2025 is thrilled to feature Mary Portas, a visionary business leader who has redefined the retail and business landscape. Known as the ‘Queen of Shops’, Mary has spent over three decades transforming global brands through her expertise in consumer behaviour, branding, and customer experience. Her work goes beyond retail—she champions purpose-driven leadership, inspiring businesses to operate with values, innovation, and a customer-first approach.
Who is Mary Portas?
Mary made her name as a retail consultant, becoming a board member at Harvey Nichols by age 30 before launching her own consultancy. She has since become a household name through her BBC series ‘Mary Queen of Shops’, where she helped businesses adapt to shifting market conditions. Beyond her TV appearances, Mary is the author of several bestselling books, including Work Like a Woman and Rebuild: How to Thrive in the Kindness Economy, offering a blueprint for businesses to succeed with a values-driven approach.
Her ability to blend strong business acumen with social purpose has positioned her as a sought-after speaker on leadership and business innovation.
What to Expect from Mary at Pendulum Summit 2025
Mary’s appearance at Pendulum Summit 2025 will bring forward a fresh perspective on how businesses can thrive in today’s fast-changing world. She will explore how to remain customer-focused, how to lead with values, and how to embrace purpose-driven innovation.
Here’s what Mary Portas will deliver:
Unmatched Business Vision: Mary will challenge attendees to rethink traditional business practices. Her expertise in transforming global brands offers a fresh perspective on leadership in a world where businesses need to be values-driven and customer-centric.
Actionable Business Strategies: Mary will equip attendees with practical tools and strategies they can implement immediately. From reinventing the customer experience to fostering purpose-led leadership, attendees will walk away with real-world strategies to elevate their businesses.
Customer-Centric Innovation: Known for her deep understanding of consumer behaviour, Mary will offer insights into anticipating customer needs and driving innovation through a customer-first approach.
Engaging Speaking Style: Mary is celebrated for her candid and engaging delivery. She will connect with the audience by sharing relatable insights, real-world examples, and actionable takeaways that can transform both personal leadership and business strategies.
Mary’s Advocacy for Purpose-Driven Leadership
In recent years, Mary has become an advocate for purpose-driven leadership, believing that businesses can thrive when they align with broader societal values. Her work on the Kindness Economy highlights how businesses can be successful by focusing on community, sustainability, and social responsibility. Her Better Business Act coalition calls for UK businesses to align their objectives with the needs of society and the environment, further solidifying her position as a leader in sustainable business practices.
Why Attend Pendulum Summit 2025?
Pendulum Summit 2025 will feature some of the most influential voices in business and leadership, with Mary Portas at the forefront. Her insights into customer experience, innovation, and purpose-driven leadership will be invaluable for businesses looking to stay ahead in an evolving market. Attendees will not only be inspired but will also leave with concrete strategies to transform their businesses and lead with purpose.
By attending Pendulum Summit 2025, you’ll gain access to world-class thought leaders like Mary Portas, whose experience and insights will equip you to elevate your leadership and business strategies.
Stay tuned for more updates and announcements as we build towards Pendulum Summit 2025. Ready to be inspired? Join us at Pendulum Summit 2025 and hear from Mary Portas and other world-class thought leaders on how to lead with purpose and drive business transformation.
