One of the most thought-provoking sessions at Pendulum Summit 2025 came from renowned business leader and changemaker Mary Portas, who took to the stage with an honest, grounded and inspiring talk on identity, values and the urgent need for more human-centred leadership in the business world.
From the moment she began speaking, Mary struck a chord. She shared a deeply personal account of her upbringing, shaped by her Irish roots, a strong sense of community, and a belief that people, not profit, are the real drivers of meaningful success.
From Identity to Impact: The Roots That Shape Leadership
Reflecting on her early years, Mary spoke about her unique family background — a Belfast Protestant father, a Catholic mother from County Tyrone, and a household full of character, warmth and resilience.
“I still say things like ‘a weak cup of tea’ — it never leaves you,” she laughed, capturing both the humour and heritage that have influenced her approach to life and leadership.
This sense of identity and belonging, she explained, is what gives leaders their compass. It’s what grounds decisions, relationships, and the legacy we leave behind in business and beyond.
The Shift from Transactional to Transformational Leadership
At the heart of Mary’s talk was a clear message: the business world is changing — and the old models of transactional, profit-first leadership are no longer fit for purpose.
“We need a new kind of leadership,” she said. “One that puts people, values and purpose at the centre of how we do business.”
She urged leaders to step away from outdated thinking and embrace a more compassionate, inclusive, and emotionally intelligent way of leading — not just as a ‘nice to have’, but as a commercial necessity in today’s world.
The Power of Human-Centred Business
Mary outlined a bold vision for a future where business isn’t just about margins and KPIs, but meaning. A future where organisations thrive by focusing on the wellbeing of their people, the quality of their relationships, and the impact they have on society.
She spoke about the rise of conscious consumerism, shifting employee expectations, and the need for companies to stand for something beyond profit. The businesses that will succeed, she said, are the ones that recognise the power of empathy, trust and shared purpose.
“People don’t just want to buy from businesses anymore — they want to believe in them.”
Authenticity, Courage and Leadership with Soul
Throughout her talk, Mary shared insights from her own journey as a leader, entrepreneur and change agent. She reflected on the importance of staying true to your values, even when it’s uncomfortable, and of leading with integrity, even when it’s not the easy path.
She encouraged leaders to have the courage to challenge norms, listen deeply, and build businesses that don’t just serve markets — but serve people.
“The future belongs to those who bring their full humanity to work,” she said. “That’s where the real power lies.”
Key Takeaways from Mary Portas’s Talk
- Human connection is the foundation of great leadership – Business is ultimately about people, relationships and trust.
- Your roots shape your values – Authentic leadership starts with understanding who you are and where you’ve come from.
- Purpose is no longer optional – The businesses that thrive will be those with values at their core.
- Compassionate leadership drives performance – People perform at their best when they feel seen, heard and valued.
- Courage is a leadership skill – Stand for something, challenge outdated thinking, and lead with soul.
- Culture is your true legacy – The way you lead becomes the way your people live and work.
A Defining Moment at Pendulum Summit 2025
Mary Portas’s presence at Pendulum Summit 2025 served as a powerful reminder that leadership is evolving — and it’s no longer just about strategy or scale. It’s about soul.
Her keynote cut through the noise with authenticity, wisdom and clarity, leaving attendees inspired to lead differently — not just for better business, but for a better world.
Looking Ahead to Pendulum 2026
If this year’s event is anything to go by, Pendulum Summit 2026 is set to raise the bar yet again. The early buzz suggests another powerhouse line-up and even more tailored leadership content. Tickets are already in demand, with early-bird packages available now for teams looking to secure their place at the world’s leading business and self-empowerment summit. Visit here for more information.
